PRIVACY POLICY

At Dicaire Homes, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or communicate with us in the course of our real estate services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable industry regulations, including those of the Real Estate Council of Ontario (RECO) and the Canadian Real Estate Association (CREA).

1. Who We Are

Dicaire Homes is a real estate group operating under Royal LePage Performance Realty, an independently owned and operated brokerage in Ontario, Canada. We are members of the Ottawa Real Estate Board (OREB), CREA, and RECO. All real estate services and data handling activities are carried out by a licensed Realtor® and an administrative assistant under the legal supervision of the brokerage.

2. Information We Collect

When you visit our website or contact us, we may collect limited personal information to help us provide real estate services tailored to your needs. This may include:

Your name and email address — when you fill out a contact form, request information, or subscribe to updates.
Your property address or preferences — if you sign up for alerts, request an evaluation, or express interest in buying or selling.
Basic usage data — such as which pages you visited or what you searched for, used only to improve your experience on the site.

We only collect the information you choose to share with us, and we use it solely for the purpose of providing real estate services, answering your questions, or staying in touch if you've subscribed to updates.

3. How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide real estate services
Send relevant property listings, updates, and market reports
Create and manage saved searches or alerts (if applicable)
Improve website functionality, content, and user experience
Comply with legal and regulatory obligations

We will never sell your information to third parties.

We use a real estate customer relationship management (CRM) system, to manage communications and client inquiries. Information you submit through our forms or emails may be stored in this system to help us provide better service. Our CRM system may store this data on servers located in the United States.

4. Consent

By submitting your personal information through our website, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at the details provided below. However, doing so may limit our ability to provide certain services. We also comply with Canada’s Anti-Spam Legislation (CASL). You will only receive marketing emails from us if you have provided express or implied consent. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

5. Disclosure of Information

We may share your information in the following limited circumstances:

With Royal LePage Performance Realty, to fulfill service and compliance requirements
With other real estate professionals, brokerages, or third-party service providers (e.g., mortgage specialists, inspectors) only as needed for your real estate transaction and only with your consent
When required by law or regulatory authorities such as RECO

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic storage or transmission is 100% secure, we use industry-standard safeguards including SSL encryption for website forms and secure systems for email and contact data management.

Some of the tools and platforms we use (such as our CRM or Google Analytics) may store or process data outside of Canada, including in the United States. As a result, your information may be subject to access by U.S. government or regulatory authorities under applicable laws. We ensure any third-party services we use are committed to strong data protection practices aligned with Canadian standards.

7. Cookies and Tracking Technologies

Our website may use cookies and third-party analytics tools (such as Google Analytics) to track user behavior, page traffic, and device information. This helps us enhance site performance and user experience.

These technologies may collect information such as your IP address, browser type, pages visited, and referring URLs. This data is anonymized and used only for statistical purposes.

You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

8. Links to External Websites

This website may contain links to third-party websites, such as REALTOR.ca, social media platforms or service providers. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Accessing and Updating Your Information

You may request access to the personal information we hold about you, and request corrections if necessary, by contacting us directly.

10. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to meet legal or regulatory obligations.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact:

Dicaire Homes

Operating under Royal LePage Performance Realty

jazz@dicairehomes.ca

613.830.3350

107-250 Centrum Blvd, Orleans, ON, K1E 3J1

Last Modified: September 17th, 2025