PRIVACY POLICY
At Dicaire Homes, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or communicate with us in the course of our real estate services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable industry regulations, including those of the Real Estate Council of Ontario (RECO) and the Canadian Real Estate Association (CREA).
1. Who We Are
Dicaire Homes is a real estate group operating under Royal LePage Performance Realty, an independently owned and operated brokerage in Ontario, Canada. We are members of the Ottawa Real Estate Board (OREB), CREA, and RECO. All real estate services and data handling activities are carried out by a licensed Realtor® and an administrative assistant under the legal supervision of the brokerage.
For privacy-related inquiries, requests to access or correct personal information, or concerns about how personal information is handled, please contact Dicaire Homes using the contact information provided in Section 13. Dicaire Homes will direct privacy requests to the appropriate person responsible for handling them in accordance with applicable privacy requirements.
2. Information We Collect
When you visit our website or contact us, we may collect limited personal information to help us provide real estate services tailored to your needs. This may include:
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Your name, phone and email address — when you fill out a contact form, request information, or subscribe to updates.
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Your property address or preferences — if you sign up for alerts, request an evaluation, or express interest in buying or selling.
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Basic website usage data — such as pages visited and search activity — which may be used to understand website traffic and improve website functionality and user experience.
Depending on how you interact with us, we may also collect information provided through website chat features, including our website chatbot, as well as records of our email, text message, and telephone communications. We may receive personal information through referrals, our brokerage, or other real estate professionals involved in a transaction, where permitted by law.
We collect personal information that you choose to provide, as well as certain information generated through your use of our website, communications, and interactions with us. We may also receive personal information from referrals, our brokerage, or other real estate professionals involved in a transaction, where permitted by law. We collect and use this information for the purposes described in this Privacy Policy and as otherwise permitted by applicable law.
3. How We Use Your Information
We use a third-party customer relationship management (CRM) platform to organize contact information, manage inquiries, maintain communication records, coordinate follow-ups, and support our real estate services. Personal information provided to us through website forms, emails, text messages, telephone calls, referrals, or other interactions may be entered into or stored in this system for these purposes.
We may use third-party service providers to store, process, organize, or communicate personal information on our behalf. These providers may process information outside Canada, including in the United States, depending on the services used and their data-storage and processing arrangements. We take reasonable steps to ensure that personal information handled by our service providers receives appropriate protection and is used for authorized purposes.
Data will not be sold or shared with third parties for marketing or promotional purposes. We may share personal information with third-party service providers, including CRM, website hosting, communication, and analytics providers, where necessary to operate our business and provide our services, as described in this Privacy Policy.
4. Consent
When you provide personal information to us, we collect, use, and disclose it for the purposes explained in this Privacy Policy and as permitted by applicable law. Where consent is required, we will seek it in an appropriate manner. Consent to receive marketing communications is obtained separately through our applicable subscription or consent processes. You may withdraw consent where applicable by contacting us using the details provided in Section 13. Withdrawal of consent may affect our ability to provide certain services or communications.
We may communicate with you by email, text message (SMS), and telephone to respond to inquiries, provide requested real estate services, coordinate transactions, and maintain ongoing client relationships. Where we have the consent required by applicable law, we may also send newsletters, market reports, property listings, real estate updates, and other marketing communications.
You may withdraw your consent to marketing communications at any time by using the unsubscribe instructions provided in our messages or by contacting us directly. We will process withdrawal requests in accordance with applicable legal requirements. You may continue to receive non-marketing communications where necessary to fulfill an active transaction, meet legal obligations, or respond to a request you have made.
We may retain limited information about your communication preferences, consent, and opt-out requests to respect those preferences and meet applicable legal and regulatory obligations.
5. Disclosure of Information
We may share your information in the following limited circumstances:
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With Royal LePage Performance Realty, where necessary to provide services and fulfill brokerage, legal, or compliance requirements.
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With other real estate professionals, brokerages, and transaction-related service providers, where necessary to provide requested services and where permitted by law or with the required consent.
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When required by law or regulatory authorities such as RECO
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With third-party technology and service providers, including CRM, website hosting, communication, chatbot, and analytics providers, where necessary to operate our business, manage communications, maintain our website, or provide requested services. These providers may process personal information on our behalf and are expected to handle it in accordance with applicable contractual and legal requirements.
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When required or authorized by law or by a regulatory authority.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. While no method of electronic storage or transmission is 100% secure, we use industry-standard safeguards including SSL encryption for website forms and secure systems for email and contact data management.
Some of the tools and platforms we use (such as our CRM or Google Analytics) may store or process data outside of Canada, including in the United States. As a result, your information may be subject to access by U.S. government or regulatory authorities under applicable laws. We ensure any third-party services we use are committed to strong data protection practices aligned with Canadian standards. We take reasonable steps to assess the privacy and security practices of third-party service providers that handle personal information on our behalf.
We limit access to personal information to individuals who require it for authorized business, service, or compliance purposes. We also take reasonable steps to ensure that third-party service providers handling personal information on our behalf maintain appropriate safeguards.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any obligations to notify affected individuals or report the breach to the appropriate privacy regulator.
7. Cookies and Tracking Technologies
Our website may use cookies and third-party analytics tools (such as Google Analytics) to track user behavior, page traffic, and device information. This helps us enhance site performance and user experience.
These technologies may collect information such as your IP address, browser type, pages visited, and referring URLs. We use this information primarily to understand website traffic, assess website performance, and improve the user experience. The information collected and the manner in which it is processed depend on the analytics tools and settings in use. Where applicable, these providers may process information on our behalf and may store or process data outside Canada.
You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.
8. Links to External Websites
This website may contain links to third-party websites, such as REALTOR.ca, social media platforms or service providers. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party websites you visit.
9. Accessing and Updating Your Information
You may request access to the personal information we hold about you, and request corrections if necessary, by contacting us directly. You may also contact us with questions about how your personal information is collected, used, or disclosed, or to raise a concern about our privacy practices. We will review and respond to requests or concerns in accordance with applicable privacy laws. Access, correction, withdrawal, or deletion requests may be subject to legal, regulatory, contractual, or other applicable limitations.
10. Retention of Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain ongoing relationships with clients and prospects, provide continued real estate information and services, and meet applicable legal, regulatory, and business recordkeeping requirements.
Where individuals have provided valid express or implied consent to receive marketing communications, we may retain and use their contact information to send newsletters, real estate updates, market reports, property information, and other relevant communications, subject to applicable laws and their communication preferences.
When personal information is no longer required for these purposes or any applicable legal, regulatory, or legitimate business requirements, we will take reasonable steps to securely destroy it, erase it, or render it anonymous. Where information is held by third-party service providers on our behalf, its retention and deletion are also subject to applicable service arrangements and technical limitations.
11. Children's Privacy
Our website and services are intended for individuals seeking real estate information and services. If we become aware that we have collected personal information in circumstances where collection was not appropriate, we will take reasonable steps to address the situation in accordance with applicable law.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes to this Privacy Policy, we will post the revised version on this page and update the “Last Updated” date. Where changes materially affect how we collect, use, or disclose personal information, we will provide additional notice or obtain consent where required by applicable law.
13. Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact:
Dicaire Homes
Operating under Royal LePage Performance Realty
613.830.3350
107-250 Centrum Blvd, Orleans, ON, K1E 3J1
For privacy-related questions, requests to access or correct personal information, or concerns about our privacy practices, please contact us using the email address or telephone number above.
Last Updated: October 28, 2026